Introduction: In January 2024, our company faced a significant setback when steel coils were damaged during the discharging operation of the M/V “PARNASSOS” Voy -002. Despite this setback, we were determined to turn the situation around and demonstrate our commitment to excellence.
Challenges:
– Damage to seven steel coils during the discharging operation.
– Potential loss of trust and confidence from clients and stakeholders.
– Urgent need to assess the extent of damage and implement corrective measures swiftly.
Actions Taken:
1. Prompt Survey Conducted: Immediately upon receiving the request, our team conducted a thorough survey of the damaged cargo.
2. Detailed Assessment: Each steel coil was meticulously inspected to assess the extent of the damage and determine the best course of action.
3. Collaboration with Stakeholders: We maintained open communication with all relevant stakeholders, including the client and port authorities, to ensure transparency and collaboration throughout the process.
Results:
– Efficient Damage Assessment: Despite the challenging circumstances, our team conducted a thorough assessment of the damage within a short timeframe.
– Successful Salvage Operation: Through strategic planning and execution, we successfully salvaged the damaged steel coils, minimizing financial losses for all parties involved.
